IT Service Desk
Manage tickets, incidents, service requests, and changes with SLA tracking, CMDB, and full IT service management.
ITSM Features
Everything you need for IT service management.
Service Desk
Incidents, problems, changes, and service requests with full lifecycle tracking.
CMDB
Configuration items, relationships, and asset tracking.
Asset Management
Hardware, software, licenses, and vendor management.
Knowledge Base
Articles, categories, and self-service documentation.
SLA Management
Response and resolution targets with breach tracking.
Automation
Workflow automation, triggers, and actions.
Teams
Collaborate with teams and assign tickets to support groups.
Projects
Projects, tasks, and milestones for IT initiatives.
Reports
ITSM dashboards and ticket SLA reports.
Ticket Dashboard Preview
See how your service desk dashboard could look.
Open
12
In Progress
8
Resolved
24
SLA at risk
3
Service Catalog
Offer standardized services and request types for your organization.
Request types
Define service request types for common IT needs.
Approval workflows
Configure approval workflows for service requests.
Self-service
Enable users to submit requests through the service catalog.
example.com
99.80% uptime
Last 30 days
Today
example.net
98.63% uptime
Last 30 days
Today
example.org
99.10% uptime
Last 30 days
Today
example.edu
99.43% uptime
Last 30 days
Today
Ticket management
Track tickets from creation to resolution with SLA and notifications.
Reports
ITSM dashboards and ticket SLA reports.
Notifications
Get notified about ticket updates via email and webhook.
Export
Export tickets and reports in CSV format.
Ticket resolved.
2026-05-12 17:06:34
Ticket assigned.
2026-05-12 16:38:52
Sent out Email alert.
2026-05-12 16:24:03
Sent out 
Microsoft Teams alert.
Microsoft Teams alert.
2026-05-12 16:24:03
Ticket created.
2026-05-12 16:24:03
Integrations
Notifications delivered to your favorite platforms.
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