Features

Everything you need for IT service management.

Service Desk

Tickets
Incidents, problems, changes, and service requests with full lifecycle.
Assignment
Assign tickets to agents and support groups.
SLA Policies
Response and resolution targets with breach tracking.
Teams
Support groups and team collaboration.
Notifications
In-app notification center for ticket updates.

CMDB & Assets

Configuration Items
Track CIs with types, relationships, and attributes.
Asset Management
Hardware, software, licenses, and vendor management.
Service Catalog
Requestable services and categories.

Knowledge & Automation

Knowledge Base
Articles, categories, and self-service documentation.
Automation
Workflow automation, triggers, and actions.
Projects
Project management with tasks and milestones.

Reports & API

ITSM Reports
Dashboards and ticket SLA reports.
REST API
Full REST API for tickets, teams, and account.
Audit Logs
Track activity and changes.

Team Collaboration

Teams
Create teams and invite members by email.
Roles
Owner, admin, and member roles.
Ticket Assignment
Assign tickets to team members.